General Terms and Conditions

Information about the company operating the Genus Luxuries online store, Ltd.:

Company address: Genus Luxuries Ltd., Kidričeva ulica 19, 5000 Nova Gorica

VAT registered: Yes

VAT ID number: SI 31993397

Company registration number: 9340718000

Share capital: 7,500.00 EUR

Bank account at NOVA KBM d.d.: SI56 0400 0027 7406 652; SI56 0400 0027 7428 865 (Bank BIC/SWIFT code: KBMASI2X)


For all personal pickups, returns, and contacts, please refer to the following contact information:


Phone: +386 41 712 062


We are available on business days from Monday to Friday, between 8:00 AM and 4:00 PM.

The Genus Luxuries online store is operated by the company Genus Luxuries Ltd. (hereinafter referred to as the provider). By using the Genus Luxuries online store, you agree to all the terms and conditions listed below. The provider sells goods to consumers (buyers) or provides services to them in a manner consistent with good business practices.

The language in which the contract is concluded is Slovenian.

Payment methods

The Buyer can choose between the following payment methods:

  • By bank transfer to the account of the manager of Genus Luxuries Ltd. (bank transfer according to the invoice).
  • By credit card or PayPal.
  • Cash on delivery; Delivery by Post of Slovenia, where you pay the courier in cash upon delivery or by card if the local post office allows card payments via POS terminals. A list of post offices can be found in the link here.


Items in stock will be dispatched within two working days of ordering by Post of Slovenia. If the items ordered are currently out of stock or the order cannot be placed within the time limit due to an emergency situation the supplier shall notify the customer of the estimated delivery date by e-mail or telephone.

The Supplier reserves the right to charge delivery charges of EUR 4.00 per order (including VAT), applicable for shipments within Slovenia. Delivery outside the borders of the Republic of Slovenia is to be agreed between the parties at a later date. The cost of postage is subject to change with various benefits and vouchers.

The Buyer is obliged to inspect the parcel upon delivery to ensure that the product is in undamaged or suitable condition. If the goods have been damaged or otherwise altered in transit, the customer is obliged to make a claim for the damaged goods with the transport provider. The Supplier shall not be liable for any damage incurred during transport.


The prices are presented as regular prices, which are calculated by the provider. They are expressed in euros (€) and apply to both registered members of the Genus Luxuries online shop and guests. All prices include VAT, unless explicitly stated otherwise. The VAT value is clearly displayed in the shopping cart during the purchase process and then also before the final confirmation of the purchase (by clicking on the button: place order).


The prices are valid at the time of placing the order and have no predefined validity. The prices are valid in the case of payment by the payment methods indicated above, under the conditions indicated above.

The Supplier endeavours to provide the most up-to-date and accurate information, but it may happen that the price information is incorrect. In this case, or if the price of the item changes during the processing of the order, the provider will inform the buyer and try to offer a solution to the satisfaction of both parties.

The Supplier has the right to charge delivery charges, which will be charged according to the method of payment and the amount of the final amount of the order.

At the moment the Buyer confirms the order by clicking on the “place order” button, the purchase contract between the Provider and the Buyer is concluded. From that moment on, all prices and other terms and conditions are fixed and apply to both the Provider and the Buyer.

The Purchase Contract (order email) is stored electronically on the Provider’s server for registered members and is available upon their written request to the Provider’s email.

Purchasing process

Select a product: select the product in the Genus Luxuries online shop and click on the “Add to cart” button. The system will notify you that the product has been successfully added to your cart. The products are displayed in a shopping cart where the product price, quantity, shipping cost, value added tax and total purchase value are broken down. To continue shopping, click on the ”Continue shopping” button on the left. You can edit the products you have added to your basket before completing your purchase: you can remove products or change the quantity. You can access your cart at any time during the checkout process by clicking on the cart icon in the top right corner of the page.

In (Step 1) Cart, select the delivery method, either by delivery via the Post of Slovenia (and the associated costs) or as a personal pick-up in PE Nova Gorica. If you have a valid promotional discount code, enter it in the appropriate field and “Redeem coupon”.

Remove a product from your shopping cart: in the Genus Luxuries online shop, there is a shopping cart icon in the top right corner, where you can (by clicking on the icon) see the products you have added to your shopping cart. To remove a product from your shopping cart, click on the “X” in the product bar on the left-hand side. You can edit the quantities using the plus and minus buttons, or you can choose to remove a product from your shopping cart by clicking on the “x” button on the left-hand side of the product. To add additional products to your cart, you need to click on the ”Continue shopping” link. Clicking on the above link will take you back to the online shop to add other products.

To continue, click on the ”Continue to checkout” button.

In (Step 2) Order, enter the payer’s (customer’s) details and specify the delivery address. In case the shipping address is different from the billing address, you can add the address where we will send the parcel. This is done by ticking the “Deliver to another address?” button. All fields marked with a red asterisk must be completed in order to proceed with the purchase. In an additional field you can enter comments for your order and notes.

Choose whether you want to purchase as a guest (entering personal details) or as a registered customer. If you have chosen the latter option and if you are already registered, you can log in with your login details, or if you are not yet registered, you can complete the registration process by ticking the “Create account” option.

If you have chosen to register, you will no longer need to enter your invoice and shipping details the next time you make a purchase from Genus Luxuries. You can also log in with your Facebook and Google account.

To sign up for the newsletter and benefits, please tick the sign-up button.

Check out the itemised overview of the selected products with details, quantity, payment method, delivery type, value including VAT and total purchase value.

Select your payment method: bank transfer or payment on account, cash on delivery or payment cards or PayPal. Please read the General Terms and Conditions.

Please double-check the products and the accuracy of the information. To place an order, please press the “Place Order” button, which commits you to the method of payment for your order and you agree to the Terms and Conditions. This constitutes a binding contract of sale between the Buyer and the Seller. The buyer receives an email confirmation of the order (contract) at the address entered.

The system takes you to (step 3) Summary, where you have a complete overview of the order placed.


The Buyer has the right to withdraw from the Contract within 14 days of receiving the delivery. Within this period, he must inform the company unambiguously that he is withdrawing from the contract by sending an email to the contact email address (, without having to give a reason for their decision. The withdrawal form is available here. The only cost to be borne by the consumer in connection with withdrawal from the contract is the cost of returning the goods (Article 43d, paragraph 7). The goods must be returned to the provider no later than 14 days from the date on which the withdrawal (purchase) was communicated to Genus Luxuries Ltd., Kidričeva ulica 19, 5000 Nova Gorica.

Consumer (buyer) does not have the right of withdrawal from the contract (referred to in Article 43(1)(c)) for goods that are made according to his/her precise instructions and are tailored to his/her personal needs. In practice, this means that for all products made to the consumer’s wishes, the consumer does not return the product, but is obliged to pay according to the contract. The supplier is not liable for incorrectly selected personalisation options (e.g. colour, size, misspellings, etc.) at the time of purchase.


Returned goods must be undamaged, in the same quantity, and in the same packaging. In addition to the returned product, the buyer should enclose a copy of the invoice and its transaction account number. The refund will be made as soon as possible or at the latest within 14 days of receipt of the cancellation notice. The Provider shall return the payments received from the Buyer in the same amount in the same way as the payment was received (by the same means of payment), unless the consumer has expressly requested the use of another means of payment and if the consumer does not bear any costs as a result.


The guarantee applies to items for which this is stated on the guarantee certificate or invoice. The guarantee shall be valid subject to compliance with the instructions on the guarantee certificate and the presentation of the invoice. The warranty periods are as follows indicated on the warranty card or on the invoice. Information on the guarantee is also given in the description of the product.

Substantive errors

The error is factual:
– when a thing lacks the characteristics necessary for its normal use or for circulation;
– if the thing does not have the characteristics necessary for the particular use for which the buyer is buying it, which was known or ought to have been known to the seller;
– if the thing does not possess the qualities and characteristics which were expressly or tacitly agreed or prescribed;
– if the seller has handed over an item which does not correspond to a sample or model, unless the sample or model was shown for information purposes only.

The supplier shall be liable for material defects in the goods which become apparent within two years of receipt of the goods.

The consumer may exercise his/her rights under the material defect if he/she notifies the supplier of the defect within two months of the date on which the defect was discovered. In the notification of the defect, the consumer must describe the defect in more detail and give the seller the opportunity to inspect the item. The consumer may notify the seller of the defect in person or by sending it to the shop where the goods were bought or to the seller’s agent with whom the consumer has concluded a contract. The provider shall not be liable for material defects in the goods which become apparent after two years since the goods were delivered. A defect in the goods shall be deemed to have existed at the time of delivery if it appears within six months of the delivery.

A consumer who has duly informed the seller of a defect has the right to require the seller to:
– remedy the defect in the goods; or
– refund a proportion of the amount paid in proportion to the defect; or
– replace the defective goods with new, faultless goods; or
– refund the amount paid.

The supplier will reply in writing to the consumer no later than eight days after receipt of the request. The right to claim a material defect in the goods is governed in more detail by the provisions of the Consumer Protection Act.

Order cancellation

The Supplier endeavours to process orders quickly to ensure that the items ordered are delivered as quickly as possible.
If you wish to cancel your order, please do so as soon as possible by telephone (+386 41 712 062) or by e-mail (
If the order has already been placed or delivered to the delivery service, cancellation of the order is no longer possible.

Protection of personal data

In accordance with the Personal Data Protection Act (PDPA) and the EU General Data Protection Regulation (GDPR), the Provider undertakes to protect all personal data of the User at all times.

The Provider shall store the personal data collected from all registered users of the Genus Luxuries online shop indefinitely.

The Provider will use the personal data exclusively for the purpose of order fulfilment (sending invoices and other necessary communication in connection with the order) and for:

  • recording the results of the online shop,
  • improving products and services,
  • direct marketing via e-mail (notification of news and attractions, promotional activities, prize draws, events, etc.),
  • direct marketing via SMS or calls (to inform you about news and attractions, promotional activities, prize draws, events),
  • monitoring the user’s purchasing behaviour based on past activities and for automated and non-automated processing, and
  • sending messages and benefits targeted and tailored to the user.

The operator of the Genus Luxuries online store will not disclose user data to unauthorized persons under any circumstances. The delivery service is provided with the user’s name, surname, delivery address, and contact telephone number (if the user or customer is not reachable at the address during delivery). We will only contact the user through remote communication means if the user does not object to it.

We are not responsible for the accuracy of the data entered by the user. The user is also responsible for protecting personal data by ensuring the security of their username and password and using appropriate software (antivirus) protection for their computer.

Exceptional disclosure of personal data

The data collected and processed in the Genus Luxuries online store will only be disclosed if such an obligation is determined by law or in good faith, if such action is necessary for proceedings before courts or other state authorities, and for the protection and enforcement of lawful interests.


The provider will only contact the user through remote communication means if the user does not object to it.


The provider strives to provide accurate photographs, but all images should be taken as symbolic since some product images may not accurately represent the colors. The images are not intended to mislead customers but rather to display the products in good lighting conditions.

Photographs do not guarantee product properties. The operator reserves the right to change the terms of business at any time and in any manner, regardless of the reason and without prior notice. The operator is not responsible for occasional website malfunctions, possible inaccuracies of information, or any damage resulting from the use of inaccurate or incomplete information or the inability to access and use the information on these web pages.

Complaints and disputes

The provider respects applicable consumer protection legislation and makes every effort to establish an effective system for handling complaints. The provider designates a person with whom the customer can contact during business hours by telephone (+386 41 712 062) or by email ( in case of problems. The procedure ensures the confidentiality of complaint handling. In the event of complaints, the provider strives for amicable dispute resolution. In accordance with the third paragraph of Article 32 of the Consumer Dispute Resolution Act (CDRA), the provider informs that it does not recognize any CDRA provider as competent to resolve consumer disputes that a consumer could initiate in accordance with the Consumer Dispute Resolution Act.

A web link to the European Online Dispute Resolution platform is available here.

Genus Luxuries, Ltd.

Nova Gorica, May 15th, 2023